Frequently Asked Questions

Everything you need to know about shopping with WANZAR

What are your shipping rates and delivery times?

We offer standard shipping across Malaysia and international delivery. Local orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on the destination.

What is your return and exchange policy?

We accept returns and exchanges within 14 days of receiving your order, provided the items are unworn, unwashed, and have the original tags attached. Sale items are generally final sale.

How do I know which size to choose?

Each product page features a detailed size chart. We recommend measuring yourself and comparing it to our guide to ensure the perfect fit for our modest wear and contemporary designs.

Which payment methods do you accept?

WANZAR accepts all major credit and debit cards (Visa, Mastercard), online banking via FPX, and popular e-wallets. We also offer buy-now-pay-later options for eligible customers.

Can I track my order once it has been shipped?

Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery progress.

Are the colors of the products accurate on the website?

We strive to display our products as accurately as possible. However, due to photographic lighting and different screen calibrations, actual colors may vary slightly from what you see on your monitor.